Policies, Terms & Conditions

3. Terms & Conditions

Effective Date: 1st January 2024

These Terms and Conditions ("Terms") govern your use of the Silk Barbershop website located at https://www.silkbarbers.com.au/ (the "Website") and your appointments and received services with the business ("Services"). By accessing or using the Website and Services, you agree to be bound by these Terms.

3.1 Use of Website:

You may use the Website for personal and non-commercial purposes only.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content or information on the Website.
You may not use the Website for any illegal or unauthorised purpose.

3.2 Appointments:

You can book Services online through the Website, the Silk Barbers app, or by phone.
We require a valid name, email address, and phone number for booking Services.
We reserve the right to cancel or reschedule Services for any reason. We will make a reasonable effort to notify you of any cancellations or rescheduling. Cancellation policies apply. See Refund Policy.

3.3 Pricing and Payment:

Prices for Services are listed on the Website and may be subject to change.
We accept payment by cash, credit card, or debit card.
Payment is due in part online and/or at the completion of Service.

3.4 Disclaimer of Warranties:

The Website (and all content and information provided on the Website) and Services are provided "as is" and without warranties of any kind, express or implied.
We disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Website and Services will be uninterrupted or free of errors.
We do not warrant that the information provided via the Website and Services are accurate, complete, or reliable.

3.5 Limitation of Liability:

We will not be liable for any damages arising out of or related to your use of the Website and Services, including but not limited to, direct, indirect, incidental, consequential, punitive, or special damages.

3.6 Intellectual Property:

The Website and all content and information provided on the Website, including but not limited to, trademarks, copyrights, and logos, are the property of Silk Barbers or its licensors.

3.7 Termination:

We may terminate your access to the Website and Services for any reason, at any time, without notice.

3.8 Governing Law:

These Terms will be governed by and construed in accordance with the laws of the State of Victoria, Australia.

3.9 Entire Agreement:

These Terms constitute the entire agreement between you and Silk Silk Barbers regarding your use of the Website and Services.

3.10 Severability:

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

3.11 Changes to Terms:

We may change these Terms at any time by posting the revised Terms on the Website. Your continued use of the Website and Services following the posting of revised Terms constitutes your acceptance of the revised Terms.

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2. Privacy Policy

Effective Date: 1st January 2024

Silk Barbers ("we", "us", or "our") respects the privacy of our website (https://silkbarbers.com.au/) visitors ("you" or "your"). This Privacy Policy describes the types of information we collect from and about you when you visit our website, how we use that information, and the choices you have about your information.

2.1 Information We Collect:

We collect two types of information from website visitors:

Personal Information: This is information that can be used to identify you as an individual, such as your name, email address, phone number, and booking information. We only collect personal information that you voluntarily provide to us, such as when you book an appointment online or contact us through our website.
Non-Personal Information: This is information that does not identify you as an individual, such as your browser type, IP address, operating system, the pages you visit on our website, and the dates and times of your visits. We collect non-personal information automatically through the use of cookies and other tracking technologies.

2.2 Use of Information:

We use the information we collect for the following purposes:

To provide and improve our website and services
To process your appointment bookings
To respond to your inquiries and requests
To send you marketing and promotional materials (with your consent)
To analyse website traffic and usage patterns

2.3 Sharing of Information:

We will not share your personal information with third parties without your consent, except in the following limited circumstances:

To service providers who help us operate our website and business, such as appointment booking platforms or email marketing services. These service providers are contractually obligated to keep your information confidential.
To comply with legal or regulatory requirements.
To protect the rights, property, or safety of ourselves or others.

2.4 Cookies and Tracking Technologies:

We use cookies and other tracking technologies to collect non-personal information about your use of our website. Cookies are small data files that are stored on your device when you visit a website. They allow us to track your activity on the website and remember your preferences. You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of our website.

2.5. Your Choices:

You have the following choices regarding your information:

You can choose not to provide any personal information to us.
You can opt out of receiving marketing and promotional emails from us by clicking the "unsubscribe" link in any such email.
You can delete your cookies by following the instructions provided by your browser.

2.6 Security:

We take reasonable steps to protect the information you provide to us from unauthorised access, disclosure, alteration, or destruction. However, no website is completely secure, and we cannot guarantee the security of your information.

2.7 Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

2.8 Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on this page.

1. Product & Service Policy

Effective Date: 1st January 2024

Silk Barbers is committed to providing our customers with high-quality haircuts and services. However, we understand that there may be times when you are not satisfied with your service. In such cases, we offer the following refund policy:

1.1 Services:

Booking Management
You can manage your appointments online through our booking system - link found in your appointment confirmation email. Please select services carefully to ensure the right amount of time is blocked out for your needs. If you didn't book a hair wash, please arrive with fresh hair (washed with no product and no hat hair) for your haircut to look its best.

Cancelations and No-shows
We understand life can be unpredictable and sometimes appointments need to be changed. Please give at least 2 hours' notice for any changes. To protect the livelihoods of our barbers, Silk Barbershop reserves the right to decline clients with repeat last-minute cancellations and no-shows.
Client Satisfaction
We do not offer refunds for services rendered. We are happy to make adjustments to your haircut during your appointment to ensure you are satisfied. It is important to us that our clients walk out feeling their best; so If you are unhappy with your haircut, please don't walk out smiling then leave us a bitter Google Review after leaving the barbershop. Instead, don't hesitate to contact us within 24 hours to discuss a complimentary touch-up service. We value open communication and respect.

1.2 Products:

Unopened and unused retail products can be returned for a full refund within 30 days of purchase. We reserve the right to deny a refund at our discretion.
Opened or used products cannot be returned or exchanged.

1.3 Gift Certificates and Loyalty Offers

Gift certificates and loyalty offers are non-refundable or exchangeable for cash.

These policies make it fair for our barbers and for other clients who want to enjoy our services. Thank you for your understanding, and we hope you enjoy your visit at Silk Barbershop Carnegie!